Hello, I recently bought a pair of earphones from your store, and they stopped working after just a week. I’d like to get a replacement, please. - Hello, I’m sorry to hear that you’re having trouble with your earphones. Could you please provide me with your order number or receipt?, Sure, the order number is 123456789. - Thank you. Let me look that up for you... I see your purchase here. Can you describe the issue you’re experiencing with the earphones?, Yes, the left earbud stopped working entirely. I’ve tried them on different devices, but the problem persists. - I understand how frustrating that must be. According to our policy, we typically try to repair items before issuing replacements. We can have your earphones inspected and repaired by our technician., I appreciate that, but I’d prefer a replacement. I don’t have much time to wait for repairs, and I need the earphones for work. - I understand your concern. Our repair process usually takes about 3 to 5 business days. If the earphones cannot be repaired, we will certainly issue a replacement or a refund., I really don’t want to go through the hassle of repairs. It’s inconvenient for me. Is there any way to expedite the process or directly get a replacement? - I can escalate your case to our supervisor to see if we can expedite the process. However, our standard procedure is to attempt a repair first. I assure you we will do our best to resolve this quickly., Alright, please escalate it. I hope this can be resolved without much delay. - Absolutely, I will escalate this issue right away and mark it as urgent. Our supervisor will review your case and get back to you within 24 hours. Is there anything else I can assist you with in the meantime?, No, that’s all for now. Thank you for your help. - You’re welcome. We’ll be in touch soon with an update. Have a great day!,

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