VERBAL COMMUNICATION: ask questions related to the topic, use positive sounds to show interest, for example, uh-huh, use gentle humor if appropriate, use the person's name, don't interrupt, find something in common with person, use a friendly tone of voice, NON-VERBAL COMMUNICATION: face the person you are speaking to, nod to show you are listening, maintain eye contact, but not too intensely, smile warmly, use open body language (not crossed arms), keep personal space (not too close), avoid offensive hand gestures,

BUSINESS PARTNER B1 | Unit 1.3 - Building Rapport

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