Manager: Managing daily workflow in the workshop, Reporting performance to the Garage Principal, Customer service — explaining work, handling complaints, pricing, Monitoring productivity, efficiency, and quality of work, Managing departments money, Apprentice Technician: Assisting qualified technicians with basic task, Learning servicing, repairs, and diagnostics step by step, Attending college or training sessions as required, Keeping the workspace clean and organised, Garage Principal, Director or MD: Setting the vision, culture, and standards of the garage, Managing senior staff (manager, service manager, sales manager), Approving budgets, investments, staffing levels, and major decisions, Full responsibility for business performance (profit & loss), Ensuring compliance with health & safety, legal, and manufacturer standards, Trained Technician : Carrying out servicing, repairs, and fault diagnosis, Road testing vehicles where required, Following manufacturer procedures and safety standards, Identifying additional work and reporting it to the supervisor, Supervisor : Allocating jobs to technicians based on skill level, Training and mentoring apprentices and junior technicians, Quality checking completed work, Supporting technicians with diagnostics and problem-solving, Enforcing safe working practices in the workshop,

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