Patience  - When a care worker understands that some people need time to make up their minds before they are able to make a decision., Empathy - To see and feel things in the same way as a client/service user., Willingness - When a care worker is keen to be helpful, they appreciate that this helps to build trust and show value., Sense of humour - The ability to see the funny side of a difficult or embarrassing situation., Cheerfulness - This is often shown by a friendly approach which is conveyed by tone of voice., Respect - This may be demonstrated by finding out what a service user wishes to be called or listening to what a person has to say rather than walking away., Empowerment - The process of becoming stronger and more confident in taking control of your life.,

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