1) Tools for central control of all the activities a) ERP b) CRM c) HRM d) ISM e) TPS 2) All the different information systems of the company are integrated in one architecture a) Expert System b) Control System c) Information d) ERP e) Data 3) Core competency Finance and Accounting Function is:  a) Account Receivable  b) Orders c) Hours worked d) Labor Cost e) Purchases   4) Core competency Sales and Marketing Function is: a) Job Skills b) Revenue c) Return Requests d) Cash on hand e) Material 5) Core competency Human Resources Function is: a) Revenue b) Return Requests c) Labor Cost d) Cash on hand e) Production Capacity

ISM Definition

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