We are unhappy with this offer. - I'm sorry but we're not very happy with this offer., We are dissatisfied. - We're not completely satisfied., We can't accept it. - Unfortunately, we would be unable to accept that, You said there would be a discount. - We understood there would be a discount., We want a guarantee. - We would need some sort of guarantee., We won't agree to this. - We would find this somewhat difficult to agree to, We're shocked you expect us to cover the costs  - We're rather surprised you expect us to cover the costs., That's wrong. - With respect, that's not quite correct., We want a bigger rebate. - Actually, we were hoping for a slightly more substantial rebate, We must finalise the deal today. - We were rather hoping to finalise the deal today, You obviously don't understand. - I'm afraid you don't seem to understand, 30 June is the most convenient - Wouldn't 30 June be more convenient?, Going by air is the best option - It might be better to go by air.,

Language tactics for being tactful and diplomatic

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