Starting: Andrea is here with me., Luis, are you there?, We're just waiting for the IT team., Dealing with technical problems: Can you hear me ok?, Your line isn't very good., Can you speak up?, Managing the teleconference: Ok, let's begin. Today I want to discuss the ideas for the upgrade of our app., Andrea, could you speak first?, And then Luis, could you speak next?, Anna, would you like to comment?, Interrupting: This is Carl. Can I ask a question?, Can I come in here?, Can I say something here?, Ending: I think that covers everything., I'll sum up the main points in an email., Thank you everyone for coming., Are there any questions before we finish?,

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