The British trainee felt that people who want to be addressed as ‘Dr’ must be …, hard-working., conceited and self-important., doing a medical degree., from Germany., If you are not sure how to address someone, you should …, use the title you see on their business card., make your decision based on cultural stereotypes about their country., address them the way you’d like to be addressed., ask them what they would like you to call them., There might be a misunderstanding if an American smiles at a Russian business associate because the Russian might think that the American is … , being fake, challenging their authority., trying to break the ice., disrespectful., The Japanese, South Koreans and Iranians might interpret a smiling face as being …, friendlier., less open., not as intelligent., dishonest., Americans and British people sometimes use eye contact to show that they …, like the speaker., are really listening to what is being said.a. like the speaker., are honest and truthful. , are attending to every need of the speaker., The last paragraph warns the reader not to …, engage in international business., let national cultures shape the way we behave and think., let miscommunication damage our business relationships. , overgeneralise using our knowledge of cultural stereotypes..

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