I am writing to complain about an incident that took place last week , The incident has caused me a great deal of inconvenience , No solution has been provided, I contacted your company but all my emails were ignored , through no fault of my own , However, despite your guarantee the DVD was not sent , They informed me that they could not refund my purchase , I would also like assurance that you will not charge me for... , I asked for a complaint form , I am very disappointed with the treatment I have received from your company , I demand a replacement(замену) and apology , If I do not hear from you in next 14 days I will be forced to take my complaint to Consumer Advice Bureau, I look forward to hearing from you , I look forward to receiving your reply , Yours sincerely, Tom Thomson, Yours faithfully, Tom Thomson .

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