Don't shout! Losing your temper or shouting ____ won't help you. Keep calm, speak ____ but ____ and make it clear that you will not go away until someone listens to you ____. Just shouting at the shop assistant is not enough. Go ____ to the top and ask to see the manager. If the goods you have bought are not working ____ or are damaged you should get your money back. Choose a time when the shop is busy and make your complaint ____ but in polite way. Take photos of the damaged goods, keep all receipts and guarantees ____ and make copies of any letters you have sent or received. Seven days is ____ long enough for the shop to reply so wait ____ before making a further complaint. If you are reasonable, you will ____ get a fair amount of money back.

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