1) What is the role of a travel agent? a) To sell the tour operators holidays. b) To personally take the visitors on day trips? c) To compare the price of the tour operator holidays. d) They put the package holidays together. 2) What is the role of a tour operators? a) To sell the tour operators holidays. b) To compare the price of the tour operator holidays. c) They put the package holidays together. d) To personally take the visitors on day trips? 3) What is the role online services? a) To sell the tour operators holidays. b) To compare the price of the tour operator holidays. c) To personally take the visitors on day trips? d) They put the package holidays together. 4) What does ABTA stand for? a) Association of British Tour Agents b) Association of British Travel Agents c) Assistant of British Tour Agents d) Assistant of British Travel Agents 5) What are the advantages of a Tour Operator? (pick two) a) They are experts in their holidays. b) Compare different tour operator holidays. c) Face to face (personal contact) d) Online 24 hours a day e) Its convenient. 6) What are the advantages of a Travel Agent? (pick two) a) Face to face (personal contact) b) Its convenient. c) Compare different tour operator holidays. d) They are experts in their holidays. e) Online 24 hours a day 7) What are the advantages of a online services? (pick two) a) Compare different tour operator holidays. b) Face to face (personal contact) c) Online 24 hours a day d) Its convenient. e) They are experts in their holidays. 8) What is the benefits of ABTA for a customer? a) If the company goes bankrupts then ABTA will pay to bring the customer home. b) Handle complaints of the customer. c) To drive you to and from your hotel. d) If your late to your flight and miss it they will pay for a new flight. e) ABTA have their own airline and hotel chains. 9) What is the benefits of ABTA for the business? a) Get more customer because customer feel safe when booking with the travel agent. b) They personally drive customers to their holiday. c) ABTA have their own airline and hotel chains. d) Handle the complaints for the customer. e) If the company goes bankrupts then ABTA will pay to bring the customer home. 10) Disadvantages of tour operator? (pick two) a) That some customers may not like speaking on the phone. b) Inconvenient  c) Customers don't want to use a credit card over the phone. d) They aren't experts on the holidays they sell. e) Possible of fake websites 11) Disadvantages of travel agent? (pick two) a) That some customers may not like speaking on the phone. b) Customers don't want to use a credit card over the phone. c) Inconvenient  d) Possible of fake websites e) They aren't experts on the holidays they sell. 12) Disadvantages of online services? (pick two) a) That some customers may not like speaking on the phone. b) Inconvenient  c) Customers don't want to use a credit card over the phone. d) Possible of fake websites e) They aren't experts on the holidays they sell.

Travel and tourism - Booking a package holiday

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