Placing on hold - Do you mind holding for a minutehat is the procedure for to put in a hold to a caller, Callers 2nd attemp - I can state on a message that you've been calling unsuccessfully, Dead air - I'm still with you, Office is closed - The office is gone for the day, but I can take a message and send it, and in that way they can assist you , No refills - I do apologize, per office instructions, they do not take refills after hours, you will have to call back when they re-open., Gathering - Do you mind giving me / Could you please give me, Successful patch - Thank you for holding, you are now connect, Irate Callers - I'm sorry to hear that, Clossing - Seems like I have all the necessary informations, I will relay this and will get a call back soon, AS getting the calls - I do see they are not close, but they are presenting an over flow of calls, that's why we are receiving the calls,

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