1) VIALA Quality is measured by establishing high-performance benchmarks for customer satisfaction and continually improving performance.  a) traditional view b) total quality view 2) GALPO The standard of excellence of a product or a service. a) perfect product b) peak performance c) quality 3) ODIN The organization must become passionate with meeting or exceeding quality of outputs through continuous improvement. a) strategically based b) customer focus c) obsession with quality d) long-term commitment e) teamwork f) continual process improvement 4) BAUTISTA Includes the formulation of a strategic plan incorporating the following elements: vision, mission, broad objectives, and activities that must be completed in order to accomplish the broad objectives while integrating quality as a core component. a) strategically based b) customer focus c) obsession with quality d) long-term commitment e) teamwork f) continual process improvement 5) FRANCISCO Productivity and quality are always in conflict; it is difficult to achieve both. a) traditional view b) total quality view 6) ROMERO Involves implementation of new corporate culture in the entire organization to achieve future success and long term growth a) strategically based b) customer focus c) obsession with quality d) long-term commitment e) teamwork f) continual process improvement 7) BAQUIRAN It pertains to the concept that humans should control the processes and work methods and must not rely completely on technology to reduce variations in output. a) education & training b) scientific approach c) freedom through control d) unity of purpose e) employee involvement & empowerment f) peak performance 8) ISIDORO Involves the ways in structuring work, decision-making, and problem solving by utilizing hard data in establishing benchmarks, monitoring performance, and making improvements. a) education & training b) scientific approach c) freedom through control d) unity of purpose e) employee involvement & empowerment f) peak performance 9) BRONOSA This is not just involving people but also involving them in ways that give them a real voice like structuring work that allows employees to make decisions concerning the improvement of work processes within specified parameters. a) education & training b) scientific approach c) freedom through control d) unity of purpose e) employee involvement & empowerment f) peak performance 10) RAFAEL He is the proponent of the Pareto Principle which states that majority or 80 percent of the results in the business operations come from the minority or 20 percent of the causes. a) William Edwards Deming b) Joseph Juran c) Philip Crosby

Understanding Quality

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