1) Your uncle calls but he wants to speak to your brother. You will get your brother but he is in his room. What do you say to your uncle to wait for a while on the phone? a) Hang up the phone b) Hold on, please c) Pick up the phone  d) I am sorry, I can't hear you well 2) I cannot hear you well, Jack. It is a ___________. Repeat it, please. a) customer service b) problem  c) phone call d) bad line 3) When we are asking for someone on the phone, we can say: a) Could you put me through the Martin, please? b) Can you repeat that, please? c) Is Tom here?  d) May I take a message? 4) Hold on a minute, please. ______________________________________. a) I will get him. b) He will be there on time.  c) Call him later.  d) Say it again, please. 5) You are talking with your friend. She is saying something to you but you cannot understand her. You should say: a) I will get back in a minute. b) May I take a message? c) I am sorry, I cannot hear you well. d) Hong on a minute. I will get him. 6) When someone is not available, we can say: a) Repeat it, please. b) Is Harry there? c) I am afraid Sally isn't at home right now. d) How can I help you? 7) You call a company and you would like to talk to the manager, so you want the secretary to connect you. What do you say? a) Could you put me through to the manager? b) Could you call later, please? c) The manager is not available. d) It is a bad line. Can you speak loudly, please? 8) Someone calls and wants to speak to your father. But your father is out now. What do you say? a) Hold on please, I will get him.  b) Do you want to leave a message? c) Say it again, please. d) Can you please tell her that Tom called? 9) When you are asking for repetition on the phone you can say: a) This is Jack calling. b) Excuse me? Can you say it slowly, please? c) Wait a minute. d) May I speak to Julia. 10) Your friend calls you and says that he cannot come to your birthday party because he doesn't feel well. What do you say? a) I don't understand you. b) I am sorry, I am not available now. c) I am sorry to hear that. d) Wait a minute, please. 11) When you introduce yourself on the phone, you can say: a) Is Tom there? b) Wait a minute, please. c) Hello. It is Tom speaking. d) He isn't available right now. 12) You called your friend Mike. His mother picked up the phone because Mike is at the cinema. Which of the following doesn't her mother say? a) I am sorry. Mike went to the cinema. b) Would you like to leave a message?  c) Hold on a minute. I will get him.  d) I am afraid Mike isn't at home right now.

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