arrange - Can we * a date to meet?, bring forward - Can we * our meeting * to Wednesday?, care - The customer service team deals with customer * ., complaint - The call centre deals with customer *s ., confirm - We've *ed Monday at 10 a.m., consumer - *s are buying more products online., convenient - Let's meet on Tuesday. Is two o'clock * ?, delivery - Note that * times may vary during the holiday period., expectation - We try to go beyondbasic customer *s., frontline staff - The role of the managers is to support the * , who can then serve the customers., go beyond - Don't just meet your customer's expectations. * them., guarantee - Is it possible to * customer satisfaction?, loyal - Customers are * to a company if they feel valued., principle - Making customers happy is a key * of the company., requirement - First of all, I need to find out about your *s. What exactly do you need?, satisfaction - Customer * at Zappos is very high.,

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