What is the mission? , To make more dreams come true , To make dreams come true , Dreams do come true , What is the 3 phase CES ? ,  ETV, Phase CES, Perfect service experience , Price match, Free services, Manners , Build the relationship, Empower the customer, Personalize a recommendation, What is the first 45?, Manners, World class greeting, Active listening, Thanks/Apologize, Immediate need , World class greeting, Manners, Price match, Be honest, Thanks/Apologize , World class greeting, Thanks/Apologize, Price match, Free services, Manners .

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