Opening: To start, I'd like to hear from you first., Good to see you again. Are you well?, What I'd like to discuss today is..., Proposals, clarification: Just to clarify, you mean..., How does that sound to you?, My proposal would be that we..., Discussion ('bargaining'): That seems reasonable., I think we can do this but we need to..., That's a little (high); we were hoping for something (low)er., Summary and closing: We agreed to..., Excellent. Well, that was quick and efficient., If you confirm that in an email to me, then I will...,

The four steps of negotiating

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