Claim it’s the other person’s fault for making you behave like that - Avoid: This shifts responsibility and can make the other person feel worse, escalating the conflict., Say it’s not a big deal, or apologise in very general terms - Avoid: This can make the other person feel as though their feelings are not important, and suggests you don’t fully acknowledge the specific harm caused., Apologise with ‘If – for example: Say “I’m sorry if you were offended”. - Avoid This implies the other person’s reaction is the problem, not your action., Justify your behaviour with a lot of explanations.. - Avoid: This shows you’re not truly taking responsibility for your actions., Expect immediate forgiveness. - Avoid: This puts pressure on the other person and ignores their need to process their emotions., Mention their past mistakes and what they have done in the past. - Avoid: This deflects from your own responsibility and can lead to further conflict., Apologise very fully and talk a lot about your guilt and feelings. - Avoid: This can make the other person feel like they need to comfort you, rather than you making amends., Acknowledge the hurt - Recognise and validate the other person’s feelings. - Yes: It shows empathy and helps the other person feel understood, Take responsibility and be clear about what you did wrong - don’t make excuses or try to justify yourself. - Yes: It shows the other person that you are apologising sincerely and in a mature fashion., Offer a solution - suggest ways to make amends or prevent the issue from recurring. - Yes: It shows your commitment to change and improvement., Listen actively and be patient - Give the other person a chance to speak and listen without interrupting. - Yes: It fosters open communication and helps you understand their perspective., Follow through - make sure your actions align with your words after the apology. - Yes: Keeping your promises reinforces the sincerity of your apology and rebuilds trust,

Dos and Don'ts of apologising

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