It good idea to define a shared vision for future co-operation., Set of rules is a good foundation for working together., I made assumptions about the level of formality too hastily., I shouldn’t assume we all have the same ideas., List of regulations impacted on what each person was allowed to do., Everyone is to make the effort to communicate clearly and clarify understanding., We defined the communication norms which positively affected the whole process ., I was already committed to too much., My boss reasonably pushed back against the unrealistic targets., I've learned to prioritise some tasks and drop some completely, That helps feel much more in control of my time and workload, The ground crew kept extending the delay and then rebooked us on the following day’s flight,

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