Why do you think people buy brands? Why do some people dislike brands?, Which businesses do you think have the worst customer service in Russia? What should they do to improve?, Who is responsible for replacing or repairing a faulty product - the manufacturer or the seller?, What things irritate you most when travelling?, What things are the most essential for you to have in a hotel when you have a business trip?, What incentives\privileges\facilities can stimulate you to be more productive in your work place? , Talk about the structure of your company. What is your department responsible for?.
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Units 1-3 revising
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