Test understanding: Are you saying…?, Do you mean…?, What do you mean by…?, Sorry, I’m not quite with you., How do you mean exactly?, Encourage: Uh huh, go on., Really?, Oh, that’s interesting., Right, I’m with you. Good point., Hmm, nice idea. I like it., Inquire: How is it going to affect…?, But wouldn’t that mean…?, Why do you say that?, Okay, fine. Just one question., Do you have figures for that?, Summarize: So, what you’re saying is …, It sounds like you think…, In other words…, Okay, so the way you see it is …, So, for you, it’s a question of…,

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