A Rita Adams (not her real ____) has an interesting ____, but she’s not ____ to tell anyoneabout it in real ____: ‘I’m a Mystery Shopper. That means that ____ I go shopping or go to a ____ for a meal, people think that I’m a normal ____, but actually I’m there to ____ that everything’s OK.’ Rita is ____ by the company that ____ the restaurant or shop. ‘Large ____ want toknow what’s happening in their ____, but it’s ____ for them to find ____ what the ____ is like or if the tables are ____, because if a manager visits, everyone will make a special ____.’ Most companies want to know what things are like for a ____ customer – that’s ____ Rita’s job is so ____. ‘If I go to a restaurant, I’ll check the time it ____ for the food to ____ and if the table is clean. I also make sure the ____ say what they’re ____ to say.’ ____ Rita looks ____ things that are ____ with a place, she likes it when ____ are doinga good job. ‘I can usually ____ problems, but I really like it when I get good ____. Sometimes a ____ of staff is very good at their job and they do everything they can for me as the ____. In my job, we call that “going the ____ mile”.’ ‘For every job I do, I have to write a ____. I have to ____ members of staff or write____ their names if they are wearing a ____. The company can then ____ my report to sort ____ problems and also to give ____ to staff that are doing a good job.’ Rita ____ the job, but it isn’t as ____ as people think: ‘I get lots of free meals, but I neverreally relax when I’m working. I don’t do the ____ until later, but I have to make notes or I’ll forget things.’ And there’s one thing that she needs to be particularly careful about: ‘If staff ____ out I’m a mystery shopper, I’ll ____ my job. So I have to look ____ a normal customer. I’m quite good ____ that now, but I’m always slightly ____ that one day someone will ____ what I do!

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