- Good morning, sir. How may I help you? - Hello. I think I’ve got some ____ in my room. - ____, sir. What’s your room number, please? - Oh, yes. It’s 447. - Right. What’s the ____, Mr. Peterson? - The thing is that the air ____ doesn't work, it is really hot. - OK. I’m sorry, Mr. Peterson. Would you like me to ____ you the engineer and ____? - Well, it would be better to ____ because this one is ____ and small for me. And the shower doesn’t ____. - Please accept my ____ for the inconvenience. - So, is it possible to ____ another room for me today? - Let me see… Yes. We can ____ you room 205. It is larger and not noisy at all. - That sounds perfect. But please ____ that the room is ____ and there are towels and a hair-dryer in the bathroom. - ____, sir. - Thanks for your help.

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