1) What are good change management skills? a) leadership, management b) strategic strength, communication c) listening, strategic thinking, analysis d) all above mentioned 2) What does it mean to derail? a) to mitigate b) to prevent c) to extenuate /ɪkˈsten.ju.eɪt/ d) to postpone 3) Why is change management difficult? a) because of uncertainty b) because of unwillingness to act c) because it is not necessary d) because it is just a management whim.

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