Customer picked up and engaged in the call. - Answered, The call rang but no one picked up. - No answer, A voicemail message was recorded. - Voicemail, Customer requested a return call. - Callback, Line was engaged and unavailable. - Busy, Call dropped or number not in service. - Disconnected, Customer declined to proceed. - Not Interested, Customer requested no further contact. - DNC (Do Not Call), Successful conversion or closed deal. - Sale, Reached an incorrect contact. - Wrong number, Customer needs further information before deciding. - Follow-up, Call transferred to higher support or management. - Escalated, Customer showed interest but did not commit yet. - Interested, Call routed to another department or agent. - Transferred, Call affected by technical problems (e.g., poor connection). - Technical Issue, Customer disconnected the call intentionally. - Hung up, Lead does not fit target criteria. - Unqualified, Lead fits criteria for follow-up or sales. - Qualified, Customer agreed to a scheduled meeting. - Appointment Set, Ongoing conversation, not yet finalized. - In Progress,

Call Classification

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Tabela

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