1) Communication can best be described as the process of a) sending and receiving messages b) speaking and listening c) reading and writing d) sending and receiving messages to get understanding 2) Interpersonal communication is best described as a) talking to yourself b) talking to one or more persons c) talking into a microphone d) rehearsing a speech 3) The best example of one-to-one communication is a) a teacher in a classroom b) a lecture c) a television news show d) a telephone conversation 4) In public speaking, nonverbal communication a) is unimportant b) "says" a great deal to the audience c) makes the audience self-conscious d) makes very little difference to the audience 5) Which of the following is not a type of nonverbal communication? a) Gestures b) Facial expressions c) Vocabulary d) Posture 6) Failure to listen effectively can result in a) misunderstandings b) dull conversations c) mistakes on the job d) all of these 7) What is not a result of listening attentively to others? a) You make them feel confident b) You give them a feeling of self-worth c) You show you care about them d) You make them feel self-conscious 8) Open-minded listening means a) listening with no opinions b) keeping one's opinions open to change c) agreeing with the speaker d) being indecisive 9) What is important for active listening during a discussion? a) interrupting b) taking notes c) making eye contact d) thinking about your response 10) In a group discussion, what should you do if you disagree with someone? a) insult them b) ignore them c) listen and respond respectfully d) change the subject 11) What should you do before giving a presentation? a) panic b) memorise every word c) prepare and practice d) avoid questions 12) Which of these is a verbal communication skill? a) using gestures b) making eye contact c) speaking clearly d) listening attentively 13) What is the term for speaking clearly and at an appropriate pace? a) enunciation b) whispering c) mumbling d) shouting 14) In a group discussion, why is it important to ask questions? a) to show disinterest b) to clarify understanding c) to interrupt others d) to change the subject 15) In a discussion, how can you ensure that everyone has a chance to speak? a) interrupt others b) dominate the conversation c) take turns speaking d) only listen to the loudest voices 16) What is the purpose of making eye contact during a presentation? a) to avoid the audience b) to show confidence and engage the audience c) to make people feel uncomfortable d) to look at the clock 17) What is active listening? a) ignoring the speaker b) interrupting the speaker c) focusing on the speaker and understanding d) daydreaming 18) What is a key aspect of effective communication? a) speaking loudly b) being clear and concise c) using complicated words d) talking quickly

Functional Skills English Speaking, Listening and Communication

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