Hello. How can I help you? , I'd like to make an appointment, please., OK. What's your date of birth?, It's 07.03.76, And you name? , It's Ferkan Mohsul, Can you spell that, please?, F E R K A N M O H S U L, Can you come on Tuesday at 3pm?, Yes, that's fine. , OK. See you on Tuesday at 3pm. .

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