1) part of a computer where the information appears a) abroad b) inquiry c) screen d) query 2) in or to a foreign country a) turn on b) abroad c) screen d) query 3) written list showing how much you have to pay for services you have received a) inquiry b) bill c) busy d) switch off 4) make electrical equipment start operating by pushing a button a) switch off b) roaming charge c) put (someone) on hold d) turn on 5) make electrical equipment stop operating by pushing a button a) abroad b) switch off c) put (someone) through d) screen 6) when calling someone on the phone and they are already speaking to someone else a) account b) busy c) turn on d) bill 7) express doubt about whether something is true or correct a) query b) account c) switch off d) put (someone) through 8) question you ask in order to get information a) put (someone) through b) account c) switch off d) inquiry 9) when a person is asked to wait on the telephone a) bill b) roaming charge c) query d) put (someone) on hold 10) connect a caller to the person they want to speak to a) switch off b) inquiry c) put (someone) on hold d) put (someone) through 11) money you have to pay to use your mobile phone in a different country on a different network a) switch off b) put (someone) through c) roaming charge d) bill 12) arrangement that you have with a company, which allows you to buy goods or use a service now and pay for them later a) account b) put (someone) on hold c) busy d) inquiry

Quiz of Customer service - Hanging on the telephone

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