Emotions are contagious. Ensure your behaviour is not contributing to the problem., Optimise your presence, Navigate your emotions, Listen to understand, Check in with yourself, Inspire confidence and credibility in others through managing your verbal and physical presence, Offer flexibility, Optimise your presence, Reframe your mindset, Listen to understand, Use emotional regulation to manage your emotions, stay calm and disarm hostility, Check in with yourself, Team up with your network, Navigate your emotions, Optimise your presence, Ask for support by escalating to higher level, or enlisting supporters or allies to help you influence, Check in with yourself, Optimise your presence, Team up with your network, Listen to understand, Embrace the benefits of conflict by rechannelling their energy for good and engaging positively with criticism, Check in with yourself, Navigate your emotions, Optimise your presence, Reframe your mindset, Be willing and able to respond to changing needs or interests and seek collaborative solutions, Offer flexibility, Check in with yourself, Listen to understand, Optimise your presence, Make a conscious effort to be fully present when listening to uncover any underlying factors and build trust, Navigate your emotions, Reframe your mindset, Listen to understand, Optimise your presence

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