If it were up to me, ..., With all due respect, ..., I'm awfully sorry about ..., If I were in charge of the hospital I work in, ..., It is totally unacceptable to ..., At work, it is not down to me to ..., Have you ever raised your voice at any kind of customer service employee? / Has anybody ever raised their voice at you in a professional situation?, What can help you calm down while making a complaint?, Is it difficult to reach a compromise with your boss or co-workers?, I'm going to have to ask you to ..., In a stressful situation I may come across as ..., Would you mind ... ?, It is outrageous to ..., Are you a frequent flyer?.

Roadmap B2+ unit 1D

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