Step 1 - Identify the Problem, Step 2 - Establish a theory of probable cause, Step 3 - Test the theory to determine the cause, Step 4 - Establish a plan of action to resolve the problem, and then implement the solution, Step 5 - Verify full system functionality, Step 6 - Document findings, actions and outcomes,

CompTIA A+ 1101 Troubleshooting Process

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