INTRODUCING/EXPLAINING A PROBLEM: There seems to be a mistake ..., You've charged us for two coffees, but we only ordered one., I'm afraid I can't eat this fish., MAKING A REQUEST: Could you possibly bring me a cloth?, Would you mind waiting while I go out to get some money?, I'd like to order something else, please., MAKING AN APOLOGY: I'm terribly sorry., I do apologize., RESPONDING TO AN APOLOGY: Don't worry it's not your fault., Don't worry about it.,

ACPB-B11-ProblemsInARestaurant

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