What’s one place you stopped going to because the service was just… ugh?, Have you ever been waiting somewhere and thought, “I’m never coming back here again”?, What kind of bad service annoys you the fastest?, When a worker is rude, how does your mood change?, What’s the funniest or craziest service mistake you’ve experienced?, Do you think some places in your city just don’t care about customers anymore?, Which service always stresses people out where you live?, What’s something small a worker can do that instantly makes the experience better?, Have you ever left a place because the line was too long?, Which service do you always expect to be slow, no matter what?, When a company apologizes, do you forgive easily, or do you hold it in your chest?, What’s a service you would never complain about because you don’t want drama?, Do you think customer service is better online or in person?, What’s one service you think secretly enjoys wasting people’s time?, Have you ever seen a customer overreact? What happened?, What’s the most polite way someone has handled a mistake with you?, Do you think people complain too quickly or not quickly enough?, Which service do you trust the LEAST and why?, What’s one thing companies could change that would make life easier for everyone?, What’s a service that surprised you by being way better than you expected?.

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