Highly formal letter: Dear Ms. Brown, I apologise for the delay in replying to your email., Thank you for your email regarding ..., I am writing to you in connection with..., I hope this email finds you well., Could you possibly give me some information about... ?, May I suggest... ?, Please find ... attached. , Unfortunately... did not meet the standards that I expected., I look forward to hearing from you., If you need any further information, please do not hesitate to contact me., Yours sincerely, ..., Average polite letter: Dear Claire, I'm sorry for the late reply. , Thanks for your email about..., I'm writing to you about..., How are you?, I'd like to know..., Have you thought about ...?, I've attached..., ... was not really good enough., I'm looking forward to hearing from you soon., If you have any questions, please contact me., Best regards, Casual / friendly letter : Hi Claire!, Sorry for taking so long to get back to you., I was thrilled to get your mail about..., Writing about..., How's life?, You don't by any chance know about ..., do you?, ... and about ..., I'd say..., ...was totally unacceptable. , Write soon!, If you need any more info, just drop me a line. , Lots of love, Here's...,

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