1) what details do I need to know when booking an appointment in the salon ? a) Client name b) Their dogs name c) Service they would like d) The stylist they prefer 2) What details do you NOT need when booking an appointment? a) Clients Name b) Service they want to book c) Day d) Time e) Preferred stylist f) What phone he/she has 3) What do you do if the clients name does not match the name on the card they are using for payment? a) Alert a senior member of staff b) Tell the junior in the salon c) Let them pay and leave the salon 4) What is NOT a good quality of a receptionist? a) Friendly b) Happy c) Team player d) Organised e) No people skills f) Management skills 5) How long should I mark out for a long wash, cut & blow dry? a) 30 mins b) 1 hour c) 45 mins d) 1 hour 15 mins 6) How should you finish the telephone call/message with the client? a) Start speaking to another stylist b) Confirm all the details of the appoinment 7) If a client asks you about a service and you are unable to answer their query, what should you do? a) Ask a senior member of staff b) Tell the client you don't know 8) If the client has a complaint and you are having trouble assisting them, what should you do? a) Just walk away b) ask for help from a senior stylist c) Involve another client d) Get angry with the client

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