Making a complaint: I'd like to make a complaint., I'm sorry to trouble you, but ..., I've got a bit of a problem, you see ..., I'm sorry to have to say this, but ..., Apologizing: I'm sorry to hear that ..., Oh, I'm sorry about that., I (would like to) apologize for ..., We are very sorry to hear that ..., Making requests: Can I...?, Could you possibly...?, Could you ...?, I'd be (very) grateful if you could..., May I...?,

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