Welcome guests promptly and cheerfully with pleasant smile., If known, address them with the appropriate surname., Request reservation details like the guest's last name, booking source, etc., Request ID card or passport., Verify the information against the reservation to ensure the accuracy of the name, date, and payment method., Take note of the check-in time on a registration card., Request guest signature for final stage of check in., Discuss room preference., Allocate room., Give room key to guest., Explain how to use key and which facilities and times it can be used. , Take note of the expected date and time of departure., Make note of airport drop-off and other special requests. , Request payment or deposit., Accept card., Get imprint of card and obtain guest signature., Issue a receipt and record payment in guest ledger. , Inform guest about hotel activities, facilities, and services, giving directions and locations., Inquire if the guest requires a wake-up call. , Request an attendant to escort the guest to their room along with their luggage., Inform other departments and sections about the guest's arrival. .

Checking in/out of hotels

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