Introducing yourself : Hello, this is ... from .., Hello, my name's ... calling from..., Saying who you want to hear: I'd like to speak to ..., please , Could i have the ... Department, please ?, Saying someone isn't available: Sorry, s(he) is away/ not in, I am sorry, s(he) is not available , Leaving messages : Can I leave her/him a message? , Gould you give her/him a message?, Taking messages: Can I take a message? , If you give me your number I'll ask her/him to call you back, Offering help in other ways : Would you like to speak to his assistant?, Can anyone else help you?, Asking for repetition : Excuse me, I didn't catch you name / number , Could you spell your name, please? , Ending a call: Thanks very much for your help? , Please call if you need anything else ,

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