1) Why is it not allowed to speak the guest room number loudly? a) the guest might get angry b) Unexpected visitors might come c) for client protection and safety 2) How do we process guest charges (choose 2) a) Point of sales b) Middle man c) Voucher d) Manual Charging 3) _____________________ is putting the guest into a better room than they are paying for a) Room Change b) Upgrade c) Refurbishing 4) When welcoming guest do the following except a) A greeting b) Mention the guest name c) Mention the establishment name d) Ask for a tip e) offer assistance 5) The following are ways to register guests with or without reservations except one: a) Ask for the payment b) Ask the method of payment c) Ask the guest proof of identity d) Get the guest signature 6) TRUE or FALSE: Special request may incur costs while other request can be granted with no cost. a) TRUE b) FALSE 7) TRUE or FALSE: Following up on uncertain arrivals or reservation can help to optimize room sales. a) TRUE b) FALSE 8) Reception area is the _________location in the hotel where the first point of contact happens between the guests and the hotel staff. a) most important b) outer c) Central d) subordinate 9) The reception area operates ______ a) 8 hours b) 12 hours c) 18 hours d) 24 hours 10) Why do we need to have an a lphabetical listing of expected arrivals a) for proper organization b) helps to easily find guest names c) it is a hotel standard operating procedure

PREPARING RECEPTION AREA FOR GUEST

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