dorm room - informal: dormitory, gross - earn, freshman - 1st year students, guilty - culpable, to blame, same - exactly like another, twice - two times, cutting costs - reduce expenses, delivery time - time before customers receive goods, customer service - care of customers, personal mentors - individual guide, retail outlets - shop, store, outline - summarize, development - progress of a project, applicable - appropriate, relevant, hire - employ, give a job,

Michael Dell Glossary 2

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