1) What will be a good "Closing call case" phrase example? a) It was a pleasure to assist you today, have a nice day. b) Your welcome, bye! c) Thank you for contacting us, best of luck on your online sale! Have a great day. d) OK, bye bye! 2) What will be a good "Closing email case" phrase example? a) Thanks for contact us. b) Bye, have a good one. c) We are pleased to assist you, good luck with your future online sales d) I hope that everything has been clarified. Bye 3) How will you show empathy when providing bad news? a) I understand this can be frustrating, and I do appreciate your understanding even when this is not the expected resolution b) I do apologize for all this situation, I will feel so frustrated too. c) I'm sorry for this issue, I know how you feel about this... d) I'm sorry that you have to go through this... 4) How to acknowledge the seller's concern? a) I understand, let me start working on it b) It sounds so frustrated, let me... c) By reviewing your email/ based on what you told me, I understand... d) OK, I understand the issue. 5) What will be the best call recap email? a) Hello from Amazon Selling Partner Support, (Sellers name) as covered today over the phone, we understand... b) Hi, let me provide you with our call recap c) Hello, this is (associate name) and I want to recap our conversation... d) Hello (Seller's name), from Amazon Selling Partner Support, I'm sorry for the inconvenience faced, as discuss on our call... 6) What will be the best greeting for an email?  a) Hi, I understand your issue. Let me provide you our investigation outcomes b) Hello from Amazon, we have review your concern and unfortunately... c) Hi, this is (Associate name). In response to your email... d) Hello (Seller name), from Amazon Selling Partner Support, From your email, I understand that you are contacting us regarding (issue). I will be glad to assist you.

Empathy

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