postage - cost of delivery, a discount - money off, to replace - to send a new item because the old item was wrong/broken, to refund - to give the money back, a review - the customer's opinion/experience, to rearrange - to choose a new date/time, a receipt - proof that you have paid, to collect - to go to the shop to get the parcel, to return - to send back, to complain - to explain what is wrong,

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