1) What is Tone in a Memo? a) refers to the audience attitude towards the writer and the subject of the message b) all of the above c) refers to the writer's attitude toward the reader and the subject of the message. 2) It is often written to endorse a person or program. a) endorsement b) memo c) tone 3) What about memo? a) it is a wordy note document that explain everything about policies. b) is the policy briefing note document that helps respective form organization in making decisions. c) It provides only informal communication. 4) It is a memo format that text is single spaced; the first line is indented, left margin is justified and the right margin is ragged? a) Full block Format b) Block Format c) Modified Format 5) What are the parts of memo? a) reference initials, headings, body, notation and signature b) heading, notation, reference initial & signature c) heading, body, reference initials, notation & signature 6) Which of the following statements concerning memos is false? a) Memos provide a paper trail. b) Memos are typically directed to people outside of the company. c) Memos are the most traditional form communication in most organizations. 7) Which of the following is NOT a way that the memo format is used? a) to send a message to a client. b) to recap a topic discussed that was not resolve at the time. c) to provide a written record of a meeting. 8) Which of the following is NOT an example of a routine miscellaneous memo? a) an announcement of an event. b) a description of a procedure. c) a discussion of a difficult, sensitive topic. 9) All of the following are guidelines for memos EXCEPT: a) Use white space, headings, and bullets, as needed. b) Always use the direct approach. c) Check spelling, grammar, and style. 10) What is the purpose of a transmittal memo? a) introduce material b) signal that information is being sent from one place to another. c) describe what is enclosed. d) A, B, and C.

All about Memos

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