Requesting information: What seems to be the problem?, How can I help (you)?, What can I do for you?, Establishing the facts: Can you tell me when this happened?, Could you explain exactly what the problem is?, Could you give me the order number?, Talk me through it/what happened, Clarifying/checking facts: Let me get this straight, What you're saying is..., You mean...?, If I understand you correctly,..., Could I just clarify what you're saying?, Promising action: I'll look into it, What I'll do is...and..., I'm going to have to look into this, I'll get back to you shortly, Once I've checked the details..., As soon as I've looked into it, I'll call you back, Referring to time/deadlines: by Friday at the latest, by tomorrow/lunchtime/the end of the week, in time for the deadline, as soon as, shortly,

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