1) Mr. Yuan book a reservation for 4 passengers through Expedia but is not able to check-in and receives the error message 104, what can you do? a) Pax has to check in at the airport, is a Known Issue b) Delete SSRs and Ask passenger to attempt again c) Divide the PNR, delete SSRs, and ask the passenger to try again 2) What's the solution for the error message 113 on ITA site? a) ACS must manually process the award ticket due site error b) We must transfer the call to ACS to add more miles to members account due error c) Advise member that they can purchase additional miles in order to complete booking 3) I am trying to check in but your site is looping, I already deleted the broswer cookines, and I am using the latest version of Chrome, what can I do to check-in? a) Pax has to check in at the airport, is a Known Issue b) Check-in through the app c) Pax must uninstall and reinstall the browser and try again 4) What is the solution for the error message 321 on ITA Site? a) Assist the customer to unlock account password b) Assist the customer in locating the complete their personal data c) Assist the customer in locating the correct flight information 5) The passenger is seeing in the app the following error message: i14, what do you have to do? a) Advise customer notification needs to delete and download the app again b) Advise customer notification not an Error Message. And just alerting customer of an upcoming travel. c) Advise customer needs to update the latest version of iOS 6) What's the solution for the error message 1037 on amadeus site? a) Advise customer to check the name field to ensure it has 2-40 characters in the field. b) Advise customer to check the name field to ensure it has 30 characters in the field. c) Advise customer to check the name field to ensure it has 30-57 characters in the field. 7) What's the solution for the error message 4622 on Amadeus site? a) Advise customer to contact ACS to get mileage reinstatement. b) Advise customer to contact Customer Relations. c) Advise customer to contact the 3rd party used to book travel. 8) What is the latest compatible browser version for Chrome? a) 38.0 b) 39.0 c) 40.0 9) AWR can help you in the following scenario a) Passenger receives Access Denied message when trying to enter his AAdvantage account. b) Passenger need to merge AAdvantage accounts but updates are required c) The passenger is asking mileage reinstantement. d) The passenger cannot interpret baggage status from the Bag Tracker. e) Passenger needs to reset account password. f) Passenger needs to update phone number. 10) AWR also can help you with in the following scenario(s) a) Clarification with Web References files b) When the passenger cannot purchase a ticket because site is looping c) When there is an unknown issue and is not published d) When the passenger is trying to purchase a rev ticket through the app but only shows the info in english.

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