PHIPA is legislation specific to:, Canada, Ontario, Alberta, North America, PHIPA regulates:, Clinical skill standards, Billing codes, Personal health information, Dental education, A dental hygienist is considered under PHIPA to be a:, Custodian, Agent, Owner, Patient advocate, Which is personal health information?, Favourite food, Address, Insurance eligibility, Appointment time, A patient’s right to restrict sharing is called:, Consent clause, Lockbox, Access code, Confidentiality waiver, Implied consent applies when:, Sharing outside care, Written consent signed, Within circle of care, Insurance involved, Expressed consent is needed for:, Referral, Insurance disclosure, Chart notes, Appointment booking, Which is allowed without consent?, Insurance disclosure, Family discussion, Emergency situation, Social media post, Looking up your own chart at clinic is:, Acceptable, Training, Breach, Encouraged, PHI should NEVER be sent by, Phone, Verbal discussion, Email, Referral, Posting about clinic experiences online may result in:, Promotion, License revocation, Scholarship, None, Which protects auditory privacy?, Loud voices, Open hallway discussions, Private consult room, Speakerphone use, Which protects physical privacy?, Shared passwords, Locked files, Sticky notes, Screens left open, A positive team role is:, Blocker, Initiator, Dominator, Slacker, A negative team role is:, Recorder, Elaborator, Recognition seeker, Initiator, Substantive conflict relates to, Feelings, Personalities, Tasks, Emotions, Affective conflict relates to, Scheduling, Procedures, Personal feelings, Equipment, A common cause of conflict is:, Fluoride, Billing issues, Tooth anatomy, Scaling technique, First step in problem solving:, Evaluate, Implement, Define problem, Select solution, “Empathy is healing” means, Optional skill, Improves outcomes, Reduces income, Avoids treatment, Judgment in healthcare leads to, Better billing, Improved diagnosis, Poor outcomes, Faster treatment, Trauma-informed care asks:, What’s wrong?, Why are you here?, What happened to you?, Who referred you?, Open-ended questions:, Close discussion, Limit responses, Encourage sharing, Direct answers, Reflective listening involves:, Interrupting, Judging, Understanding, Diagnosing, People-first language avoids:, Treatment, Billing, Stigma, Consent, Empathy improves:, Income, Scheduling, Health outcomes, Paperwork, IN GEAR includes, Diagnosis, Billing, Empathic language, Scaling, Notice judgments” means:, Ignore feelings, Recognize bias, Diagnose, Evaluate, A goodwill greeting should include:, Authority, Warm tone, Silence, Distance, Eye contact helps:, Diagnose, Bill, Connect, Schedule, Reflection helps:, Billing, Learning, Scheduling, Filing, . A portfolio shows:, income, Growth, Attendance, Billing, Documentation protects against, Scheduling issues, Negligence claims, Late patients, Infection, Prime time refers to, Lunch, Best appointment time, Emergencies, Billing, Buffer time allows, Rest, Flexibility, Billing, Diagnosis, A voicemail should, Be vague, Be clear, Be casual, Be long, Client communication should be:, Improvised, Organized, Emotional, Silent, Summarizing a call ensures:, Speed, Understanding, Billing, Authority, PHI includes:, Favourite colour, . Health card number, Shoe size, . Hobbies, Agents work for:, Government, Custodians, Patients, Insurers, A dominator, Helps teamwork, Blocks participation, Records ideas, Mediates, A recorder:, Leads discussion, Notes ideas, Blocks decisions, Seeks attention, Slacker behaviour:, Improves teamwork, Reduces workload, Forces others to compensate, Builds cohesion, Empathic language includes, Commands, Judgments, Acknowledging feelings, Diagnoses, Acknowledging feelings helps, Control, Connect, Diagnose, Bill, Reflection-on-action happens:, Before, During, After, Never, Circle of care refers to, Family, Providers involved in care, Insurance, Employers, Social media misuse may lead to, Bonus, License loss, Promotion, Vacation, A breach should be reported:*, Later, Immediately, . Weekly, . Monthly, The goal of empathy is to, Control, Diagnose, Understand, Document.

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