Your neighbour plays loud music every night until 2 a.m. You have to get up early for work. Talk to them., You share a flat with two people. Nobody cleans the kitchen except you. Call a flatmate meeting and agree on rules., Your washing machine breaks and floods the bathroom. You rent the flat. Phone the landlord and explain the problem., You've lost your keys somewhere in the city. It's 11 p.m. and you're standing outside your building. Decide what to do and ask a friend for help., Your parents want you to come home every Sunday for lunch, but you're tired and busy. Explain how you feel without hurting them., A parcel you ordered was delivered to the wrong address. Contact the delivery company and try to find a solution., You bought a jacket online. It arrived in the wrong size and the shop says the return period ended yesterday. Argue your case., A restaurant bill is 20% higher than you expected. There are items on it you didn't order. Speak to the waiter., Your phone bill is suddenly very high because of extra data charges. Call customer service and ask for an explanation., You want to buy a second-hand bike. Meet the seller, ask questions about its condition, and negotiate the price., A friend borrowed money from you three months ago and hasn't mentioned it since. Bring it up., You and a friend want to buy a birthday present together, but you have very different budgets and taste. Agree on something., Your flight is cancelled and the next one is in two days. Talk to the airline desk about hotels, refunds and alternatives., You're on holiday and the hotel room is nothing like the photos — no view, no air conditioning. Complain at reception., You get on the wrong train and realise it doesn't stop for 90 minutes. Explain the situation to the ticket inspector., You lost your wallet abroad, with your cards and ID inside. Decide on your next steps and ask a stranger for help., You're driving with a friend and you're lost. Your phone battery is at 3%. Agree on what to do., Your travel companion wants to visit museums all day; you want to relax on the beach. Plan a day that works for both of you., Your colleague takes credit for a project you did most of the work on. Speak to them about it., You need three days off next month, but your manager says the team is too busy. Make your case., You're 30 minutes late to an important meeting for the second time this month. Explain yourself to your boss., A customer is angry because their order is two weeks late. You work in customer service. Calm them down and offer a solution., You've been offered a better-paid job in another city, but you'd have to leave your friends. Talk it through with someone and decide., You're working on a group project and one member never replies to messages. Decide as a group how to handle it., You made a mistake in a report that has already been sent to a client. Tell your manager and suggest how to fix it., Your best friend keeps cancelling plans at the last minute. Tell them how it makes you feel., You're invited to a wedding but you can't afford the trip. Explain to the couple why you can't come., A friend asks to stay at your flat "for a week" — it's now been a month. Have the conversation., Your partner wants a dog; you don't think you have time for one. Discuss it and try to reach a compromise., You accidentally broke something valuable at a friend's house and they haven't noticed yet. Decide what to do and tell them.

Problem solving B1

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