Receptionist: Good morning, sir. Can I help you? A: Good morning. I’m sorry, but I’ve got a ____ of a problem. The ____ ____ in my room doesn’t work. So I have to ____ over to the TV every time I want to ____ channels. I wonder if I could ask someone to ____ it? Receptionist: Oh, I'm sorry to ____ that. I'll get someone to look at it this morning. A: Thank you. I ____ if i could have some more ____, please. I ____ mine in the bath last night. Receptionist: Of coarse, I'll ask room service to ____ you some more. A: Thank you very much. Receptionist: You're welcome. A: Oh, ____ do I go for breakfast? Receptionist: The restaurant is just ____ the corridor on your left. A: Thank you. Receptionist: Good morning, sir. Can I help you? B: I ____ hope so, I'm afraid I've got a ____. I'm in room 102 and it's much too ____. I'm right ____ to the lift and I didn't get any ____ last night. Receptionist: I'm very sorry to hear that, but I'm afraid there isn't another room ____ today, we're ____ ____. B: Right. ____ I speak to the manager, please. Receptionist: Just ____ a seat and I'll let ____ know to see him. B: Thank you. C: Excuse me, could you help me, please? Receptionist: Hello, Mrs Gibson, what's the problem? C: I'm sorry, but I think there's something wrong with the shower. It isn't ____ ____. Would you mind ____ someone to look at it, please? Receptionist: Of coarse, I'll send someone up ____ away. It's room 303? isn't it? C: Yes, that's right. Thank you very much. Receptionist: Not at all. C: Oh, and we have to ____ today, I'm afraid. Receptionist: So, you're not ____ tomorrow? C: No, I'm sorry. I've got a ____ wrong. We have to get home about this evening. I'm really sorry. Receptionist: Don't worry. It's not a problem, Mrs Gibson. ____ out is at 12 o'clock. C: Thank you very much. B: So, there is ____ room ____ today. Receptionist: Yes, there is now, it's room 303. Do you want me to ____ it for you? B: Yes, please.

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