E = Emma, EB = Emma's boss E: We ____ really early for the airport - at about 5.30 in the morning - so I would have plenty of time. But, of course, there were long delays on the motorway. A lorry had ____ and blocked an exit, so we were ____ for more than an hour. Anyway, we got there in the end. My husband ____ me ____ outside the terminal just after eight but by that time my flight had already ____. EB: Oh no! So what happened? E: Well, I went to ____ what time the next flight for Prague was departing. The helpdesk people were very helpful, but | had to ____ for ages while they tried to get me on another flight. I tried to phone the Prague office but the line was bad and I couldn’t ____. Anyway, | managed to ____ another flight to Prague a bit later that morning. Of course, there was no one to ____ me ____ when I arrived at the airport. But I got a taxi to the city centre and finally ____ for the first part of the visit at lunchtime!EB: So, after all those problems, was the trip a success in your opinion? E: Oh, very much so. They ____ me ____ in a really good hotel and I ____ really well ____ the people I met. I've ____ the site visit checklist you gave me and it’s all very positive.

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