1) quality is a) achieving a minimum standard for a product or service b) achieving a maximum standard for a product or service 2) the traditional method for checking quality is known as a) quality assurance b) quality control c) total quality management d) quality checking 3) a quality inspector is used in a) quality control b) quality assurance c) total quality management d) quality checking 4) the modern approach to quality is known as a) quality control b) quality assurance c) quality checking 5) all employees is involved in the quality assurance method a) True b) False 6) Kaizen means a) continous quality b) continous control c) continous improvement d) continous assurance 7) The aim of quality assurance is a) maximum defects b) minimum defects c) zero defects d) no defects

chapter 8 quality

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